Contact information

Contact Information

At iCharge Hub, we are committed to providing fast, reliable, and professional customer support. If you have any questions regarding orders, products, returns, or general inquiries, you can reach us through the following channels:

1. Customer Support Details

2. Business Hours

Our support team is available during the following hours:

  • Monday to Saturday: 10:00 AM – 11:00 PM
  • Sunday: Closed (Limited responses may be provided)

All messages received outside business hours will be answered on the next working day.

3. Response Time

  • Email inquiries: Within 1–12 hours
  • WhatsApp / Phone: Within a few minutes during business time
  • Urgent issues (damaged/defective products): Priority response

4. Support Scope

You can contact us for:

  • Order tracking and delivery updates
  • Return, refund, and exchange requests
  • Product inquiries and compatibility questions
  • Warranty claims and technical support
  • Bulk order or business collaboration inquiries

5. Important Customer Guidelines

To help us assist you quickly, please include the following when contacting us:

  • Your Order Number
  • Full Name used during purchase
  • Clear description of your issue
  • Photos/videos (if reporting a damaged or defective item)

6. Communication Policy

  • We maintain a professional and respectful communication standard with all customers
  • Abusive, fraudulent, or misleading communication may result in refusal of service

We value your trust and are always here to ensure a smooth and secure shopping experience with iCharge Hub.